Help center
Find your next click in under three seconds
TripLink help is organized by role, so passengers, crew, SACCOs, and admins can quickly understand the right route, dashboard, and next action.
Role guides
PassengerPlan, book, pay, and track your Nairobi commute.DriverSee your assigned vehicle, route, schedule, and passenger load.ConductorConfirm seats, validate bookings, and manage passenger payments.SACCO AdminManage vehicles, crew, routes, fares, schedules, and reports.Super AdminControl approvals, analytics, moderation, commissions, and system quality.
Common questions
Guide 1
How to search routes by pickup and destination
Guide 2
How TripLink chooses the fare to pay
Guide 3
How to book a seat and receive a QR ticket
Guide 4
How drivers and conductors manage trip manifests
Guide 5
How SACCO admins add vehicles, crew, routes, fares, and schedules
Guide 6
How Super Admins review approvals, support tickets, and commissions